Refund policy
Website: https://trustdigital.pro
Contact Email: contact@trustdigital.pro
At TrustDigital.pro, we value your satisfaction and are committed to providing high-quality digital products, software, and TV subscriptions. However, due to the nature of our products, all sales are considered final and non-refundable.
1. Digital Product Sales Are Final
Once a digital product, license key, software activation code, or TV subscription has been delivered (via email, download link, or account access), no refunds, cancellations, or exchanges will be granted under any circumstances.
This policy is in place because digital items are irretrievable and non-returnable once delivered.
2. Exceptions to the No Refund Policy
We may offer a refund or replacement only under the following conditions:
- The product key or software license is proven to be invalid or non-functional
- The TV subscription does not work at all, and troubleshooting support has failed
- You report the issue within 24 hours of purchase
Refund requests must be supported with valid proof, such as screenshots or video recordings, showing the issue.
3. Unauthorized Purchases
If you believe your payment was made without your authorization, please contact us immediately at contact@trustdigital.pro. We may work with the payment processor to investigate the transaction, but we do not guarantee refunds for cases of unauthorized use.
4. Failed Deliveries
If you do not receive your product key or subscription details within the promised delivery window (typically within minutes, but up to a few hours), please:
- Check your spam/junk folder
- Contact us at contact@trustdigital.pro
We will make every effort to resend the product or resolve the issue promptly. No refund will be issued unless we are unable to deliver the product after reasonable attempts.
5. Customer Responsibility
Before purchasing, please ensure that:
- Your device and system meet the product requirements
- You understand the type of product or subscription being purchased
- You use a valid email address to receive your order
We are not responsible for failed activation due to user error, incompatible systems, or unsupported regions.
6. Contact Us
If you have any questions or believe you’re eligible for a refund under this policy, please reach out to us:
📧 Email: contact@trustdigital.pro
🌐 Website: https://trustdigital.pro
We aim to respond to all inquiries within 24 hours.
Frequently Asked Questions (FAQ)
💻 1. When will I receive my product key or subscription?
Most orders are processed instantly or within a few hours. If you haven’t received your product, please check your spam/junk folder or contact us at contact@trustdigital.pro.
🔑 2. What should I do if my product key doesn’t work?
Please:
- Double-check you entered it correctly
- Make sure the software version matches the key
- Contact us with a screenshot or video of the issue
We will verify and replace it if necessary.
📺 3. Do you offer a trial for TV subscriptions?
We currently do not offer free trials, but we may offer short-term test subscriptions upon request. Reach out to contact@trustdigital.pro to check availability.
🔁 4. Can I get a refund if I change my mind?
No. Due to the digital nature of our products, all sales are final. Refunds are only issued in case of:
- Invalid or non-working keys
- TV subscriptions that cannot be activated after support
🛠️ 5. I’m not tech-savvy. Can you help me install the software or subscription?
Yes! We provide basic setup support via email. Reach out and we’ll walk you through the process.
🌍 6. Are your products region-locked?
Some licenses and subscriptions may be region-specific. Please check the product description carefully or ask us before purchasing.